Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Dead on Arrival (DOA) 
Please notify us immediately of any DOAs accompanied by a short video of the fish in water and unopened bag. We will issue credit to your account in the form of a gift card code on approval of the claim.

Refunds
We will notify you once we’ve received and inspected your return of dry goods, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

If a refund is being processed for Live Fish DOAs, the refund will be returned to the original payment method within 10 business days.